Reception Team Leader

Job description

Key tasks

Overview of duties
• Ensures guests have a smooth running stay at the hotel
• Organises the customer welcome and care provided by his/her team
• Supervises the work of the receptionists on his/her team
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features

What we offer
• Full time contract
• 28 days of holiday (including bank holidays)
• Possibility of earning up to an extra month’s pay as a bonus if the hotel reaches the yearly sales and guest satisfaction targets
• Free use of the leisure centre facilities
• 2x free “bonus breaks” per year (2 night stay with breakfast included for 2 adults)
• Uniform
• Free meal on duty
• Accor Bienvenue card that entitles you to discounted hotel stays around the world
• Various incentives upon reaching certain individual targets