Outlet Supervisor

Job description

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Airport Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination!

The Position

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

 

KEY ROLES & RESPONSIBILITIES

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Supervise and oversee the operation/section to maintain service standards

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Check on employees’ discipline, grooming standards and punctuality

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Check on guests’ satisfaction levels and properly handle feedback and follow-up

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Perform opening and closing duties as assigned

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Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees

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Assist in employees’ development, counselling and resolving staff conflict

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Report any complaints, incidents or any other irregularities to Management

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Ensure that operating equipment is maintained and service and storage areas are kept safe and clean

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Help minimize waste, neglect, breakages and mishandling of supplies and equipments

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Carry out light cleaning and maintenance of the pantry area

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Monitor quality of food and beverage products in every order

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To ensure that guests receive the attention and service they require

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Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager

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To motivate, coach and project a positive attitude at all times

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Help manage employees’ performance appraisals and performance logs

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Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 

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Carry out any other duties as and when assigned by the Management of the Hotel

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Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

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Excellent reading, writing and oral proficiency in English

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Experienced in all aspects of restaurants service

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Must be well-presented and professionally groomed at all times 

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Excellent leader and trainer with solid motivational and teamwork skills

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Attention to detail and strong interpersonal skills to deal with diverse staff

QUALIFICATIONS

Hotel Restaurant Management graduate

 

EXPERIENCE

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Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment