Multi Hotel Guest Experience Manager

Job description

Key tasks

Overview of duties:

 Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets,
 Is in charge of the organisation and quality of Front office / Reception,
 Is the direct connect between the hotels and the Housekeeping company,
 Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field,
 Manages and motivates the teams in order to improve sales and the quality,
 Improves the department's results by working with the Revenue Manager and Sales Manager to increase sales
 Works with finance department to seek opportunities to control costs and increase the productivity to deliver a higher margin,
 Drives Loyalty for the hotels,
 Leads and brings life to Rooms Focused projects and identity features in the department,