Loyalty Manager & Executive Assistant

Job description

Loyalty Manager & Executive Assistant

Reporting to the General Manager, the Loyalty Manager & Executive Assistant is a leader who will inspire and exemplify exemplary service/professional, engaging and friendly service. This role is responsible for ensuring all loyalty members receive the highest attention prior, during and following their stay at the hotel. The successful candidate will lead the hotel Loyalty Program, liaising with all department of the hotel to ensure all policies; procedures and required training are in place to ensure our loyal guest a seamless stay.

Hotel Overview:   Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations.

Summary of Responsibilities: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:              


Loyalty Program Responsibilities:
-Coordinates with Front Office, Housekeeping and In Room Dining to ensure room preference are honored so that Arrival, Stay and Departure experience in a seamless experience.
-Communicates relevant information and special requirements to all departments to ensure the expectations of all Loyalty Member are exceeded
-Liaises with all key departments to gather the correct information and preference from Guests and ensures profiles are updated accordingly
-Assist Loyalty Members with preparation of activity itineraries and ground transportation when applicable
-Performs pre-arrival communication to VIP and Loyalty Members when necessary to ensure the correct information is obtained
-Reviews arrivals and Loyalty report at a minimum of 3 days prior arrival
-Contacts/Meets Guests during their stay and assist with any needs that arise
-Ensures that preferences are collected for all members regularly
-Review all Loyalty Members/VIP guest incidents and ensure proper follow up is completed with the relevant departments

 

Executive Administrative Responsibilities:
-Provide executive administrative assistance to the General Manager
-Consistently offer professional, engaging and friendly service
-Responsible for all administrative functions, including but not limited to meetings minutes, calendar management, travel arrangements and guest responses
-Administer regular phone interactions with guest and colleagues

Qualifications:


-Current or previous experience as assistant manager/manager in a similar operation
-Guest focused with a passion for service and standard excellence
-Must be able to work well under pressure in a fast paced and constantly changing environment
-Proven ability to effectively lead, motivate and develop team members
-Comprehensive knowledge of Front Office, Food & Beverage operations
-Knowledge of Opera or Property Manager, Word, Excel and Windows
-Excellent written and verbal interpersonal and communication skills
-Strong guest services orientation and training skills background request
-Strong administrative skills required
-Ability to work independently and prioritize responsibilities
-Hospitality/Business Diploma/Degree an asset

 
Visa Requirements: Must be able to provide proof of eligibility to work in the US.

 

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Fairmont San Jose is proud to be an Equal Opportunity Employer. EOE/M/F/D/V