Learning & Development Manager

Job description

Key tasks

Responsible for analyze, planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff.
Review training policies, procedures and practice and recommend improvement to management. Assist department heads in the selection and training of department trainers.
Develop annual hotel training plans and prepare quarterly reports to management.
Oversee on the job training of new employees.
Counsel employees as needed in areas such as career planning, training and development, employee relations etc.
Interact with individuals outside the hotel but not limited to training including association members, training, and personnel staff from competitor hotels etc.