Guest Service Attendant

Job description

Key tasks

• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• Ensure that the guest service is excellent so that he/she will return to the hotel.• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• To carry out all the day-to-day Front Office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in the hotel.
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• Perform miscellaneous job-related duties as assigned.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.