Front Office Supervisor

Job description

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies and the opportunity to earn qualifications while you work
·  Opportunity to develop your talent and grow within your property and across the world
·  Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

·  Supervise front desk staff, including training, scheduling, and performance management.
·  Oversee daily operations of the front desk, ensuring efficient check-in and check-out processes.
·  Handle guest inquiries, requests, and complaints in a professional and timely manner.
·  Maintain a welcoming and organized front desk area.
·  Assist with administrative tasks, such as managing reservations, processing payments, and maintaining records.
·  Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
·  Monitor and maintain inventory of office supplies and amenities.

Qualifications

·  Previous experience in a supervisory role within the hospitality industry preferred.
·  Excellent communication and customer service skills.
·  Strong organizational and multitasking abilities.
·  Proficiency in computer systems and hotel management software.
·  Flexibility to work various shifts, including evenings, weekends, and holidays.
·  High school diploma or equivalent; additional education or training in hospitality management is a plus.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 2 80,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx