Food and Beverage Attendant
NEW ZEALAND
Job description
Key tasks
You participate in the daily tasks involved in running a restaurant. You greet the customers. You take reservations. You produce bills and take payments. You set up the breakfast. You may be required to clean kitchens and common areas linked to the restaurant. You participate in hotel maintenance. You may be required to take the lead or supervise the daily workings of the hotel or check deliveries.
- Ideally someone with Restaurant and Bar Experience
- Barista experience preferred
Key Duties
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Customer Service
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns; call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
- Implement the Accor customer service vision to ‘offer the best service to our customers’.
Skills
- Customer Service
- Time Management Skills
- Attention to Detail
- Team Player