Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
-Supervises and assign duty roster for F/O team, Bell Counter, Guest Relations and Business Centre.
-Responsible for VIP movement in the Hotel.
-Greets the VIP guests of the hotel.
-Performs special services for VIP Guest’s.
-Assists in VIP’s arrival departure in absence of guest relation officers.
-Checks cleanliness of lobby and public areas, lights and as well as front office in proper and orderly appearance and behaviour.