DUTY MANAGER

Job description

Key tasks

Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Ensure documentation of all guest related issues using the logbook
Sign media and supervise shift handover procedures
Assist Guest Relations in greeting, rooming, and sending off guests
Inspect front of house and back of house regularly for cleanliness and orderliness
Check billing instructions, monitor guest credit and act upon any discrepancies
Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.