Workday Technical Analyst

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

As a Workday Technical Analyst, you will provide high quality support for our Workday HR environment. You will interact with our customers to help resolve customer issues with Corporate HR systems and processes. You're a great match if you enjoy delivering excellence, possess fantastic trouble-shooting skills and enjoy a challenge.

Key Responsibilities:

• Collect and analyze business requirements and design, implement and customize business system and standard operating procedures accordingly.
• Design, develop and implement business intelligence solutions and computer systems to meet business requirements within time and cost constraints.
• Configure and validate HR Technology applications in SaaS Workday Cloud solution using functional system configurations, business process configurations and Enterprise Interface Builder web service tool. Talent /Performance Management and Learning/Development experience related to Workday system is desired.
• Facilitate review sessions with functional owners, subject matter experts and end users.
• Configure and perform performance tuning, optimization and testing of business processes and building reports.
• Work on complex service oriented architecture design and implementation for various business operations
• Develop plans for system operations and technical procedures for cost-effectiveness and clarify program objectives using optimization analysis.
• Assist with global HR system projects.
• Conduct gap/root cause analysis to find gaps & recommend alternatives to streamline process flows.
• Document issue resolution in Incident tracking system (Remedy and Salesforce)
• Work closely with the project team to track issues through to resolution and resolve queries.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Experience, Skills desired:

• Solid understanding of business processes in ERP
• System support experience in Workday Human Capital Management,
• Solid understanding to assess and design ERP internal controls.
• Strong analytical and technical skills
• Must have excellent verbal/written communication, user interaction & interpersonal skills and work well in a team environment.

Position Accountability / Scope:

Analyst Business Systems will report to HRTS Functional Lead.  This position has no budget responsibility

Minimum Education:

• The minimum education requirement to perform these job duties is a Bachelor’s degree or equivalent in Commerce, Business Administration, Management Information Systems, Computer Science or 3 years of Workday application development and support experience.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: