Training Instructor, EP Therapy Education

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Responsible for designing, implementing and executing electrophysiology educational programs for Abbott field representatives, employees and customers.  The Training Instructor will have a thorough understanding of the customer, their needs and the evolving marketplace to ensure sales and clinical representatives are effective in selling to and supporting our customers with Abbott technology.  They will be instrumental in ensuring the field organization is prepared to not only engage customers on the features and clinical elements of our products, but also deliver key messages and differentiators of Abbott technologies.  This self-starter will not only be critical in designing new curricula, but will be instrumental in developing new and innovative ways to deliver the curriculum following best-practices in adult learning within assessed constraints.

Job Responsibilities:

• In collaboration with multiple stakeholders (Education, Marketing, R&D, Sales, etc.), develops, implements and executes new employee and continuing education for Abbott employees on specific Therapy product technologies and sales best practices within classroom settings and/or other remote modalities.
• Develops, implements and executes curricula and training content to the field through multiple channels to build field competence in the following areas to drive sales effectiveness: clinical competence, technical knowledge, customer understanding, Abbott healthcare economic strategies, resource utilization and selling ability.
• Executes continuing education for physicians, fellows, and customers through customized education programs in the Austin facility, and periodically at national programs.
• Mentors new and junior Clinical Instructors.
• Develops metrics to assess effectiveness of educational programs and quickly implements changes to keep all educational programs current.
• Engages field organization through periodic visits to understand the current selling, competitive, clinical and healthcare environment and makes necessary changes to the curriculum to ensure employees are adequately trained to sell with key product messages.
• Understands the process to ensure training materials and delivery strategies are updated and relevant to the needs of our internal and external customers.
• Ensures comprehensive course materials are maintained online.
• Maintains an in-depth knowledge of electrophysiology products, therapies, customers and business objectives to develop, implement and execute continuing education programs for Abbott representatives.
• Maintains an organized and properly equipped education amphitheater and adjoining “hands on” rooms and projection area.
• Resolves issues and meets project deadlines.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. 

General Qualifications:

• Bachelor’s Degree Required.
• 5+ years training experience in a specific Therapy area or equivalent sales and/or marketing experience
• Knowledge of electrophysiology medical devices.
• Ability to apply the fundamental concepts and practices to conduct needs assessment and design training programs.
• Understanding and expertise in the technical aspects and application of current and new products in Therapy area.
• Affinity for educating others.
• Demonstrated ability to simplify and explain complex topics effectively and experience developing others.
• Excellent computer and software skills (experience with Microsoft Office or Adobe Creative Cloud required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
• Excellent presentation and interpersonal skills.
• Excellent technical aptitude.
• Ingenuity and willingness to develop creative solutions to complex problems within defined constraints.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Ability to travel approximately 20-30%, including internationally.

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