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Violina Yancheva

Allow your passion to become your profession.

25 years • Paris

Summary

I would say that I am a very cheerful and sociable person who gets along with different types of people. My working experience up to now helped me ro reiforce my communication with different type of people and manage all types of situations. What makes me great is the ability to adapt to every situation, also I consider myself as a sociable and very opened, a person who is always aiming the best and nothing but the best.

Skills

Computer Skills

Experience

Reservation Agent, Receptionniste, Concierge

09-2017 - 12-2017 Administration - Answering the phone while greeting visitors in a busy reception area - Keeping front desk tidy and presentable with all necessary material - Answering questions and addressing complaints - Greeting and welcoming desks as they approach the front desk -Receive letters, packages and distribute them - Check, sort and forward emails - Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable - Assist administrative assistants with clerical duties to include faxing, copying, and organizing/maintaining files - Answering questions about organization and provides callers with address, directions, and other information requested

Waitress

04-2016 - 09-2016 Hotels - Restaurants - Accuracy - Attentiveness - Beverage Orders preparation - Bus Tables - Carry Trays - Cleaning - Clearing Tables - Communication - Courteous - Customer Satisfaction - Deliver Orders - Efficient - Energetic - Enter Orders - Enthusiastic - Flexible - Follow Instructions - Food and Beverage Knowledge - Friendly

Reservation Agent, Receptionnist, Concierge

04-2016 - 10-2016 Administration - Answering the phone while greeting visitors in a busy reception area - Keeping front desk tidy and presentable with all necessary material - Answering questions and addressing complaints - Greeting and welcoming desks as they approach the front desk -Receive letters, packages and distribute them - Check, sort and forward emails - Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable - Assist administrative assistants with clerical duties to include faxing, copying, and organizing/maintaining files - Answering questions about organization and provides callers with address, directions, and other information requested

Reservation Agent, Receptionnist, Concierge

04-2015 - 09-2015 Administration - Answering the phone while greeting visitors in a busy reception area - Keeping front desk tidy and presentable with all necessary material - Answering questions and addressing complaints - Greeting and welcoming desks as they approach the front desk -Receive letters, packages and distribute them - Check, sort and forward emails - Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable - Assist administrative assistants with clerical duties to include faxing, copying, and organizing/maintaining files - Answering questions about organization and provides callers with address, directions, and other information requested

Education & training

Académie Internationale De Management

2014 - 2017 Paris, France Hotels - Restaurants

My soft skills

Positive
Persevering
Team player
Responsive

Languages spoken

  • Bulgarian

    Native language

  • English

    Professional

  • French

    Professional