Offers “Volvo”

Expires soon Volvo

Workshop Controller

  • Coventry (West Midlands)
  • Sales

Job description

Auto req ID

89716BR
Entity

Volvo Trucks
Position Description

Workshop Controller

Role Description
As a key member of the dealer management team, the Workshop Controller's core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure.

Ensure that CSR's and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.

The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis.

Principal Responsibilities

· 
Provide focussed management to the service department team, to ensure Genuine Volvo Service process steps are adhered to at all times

· 
Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify

· 
Manage the performance of the service department to ensure that KPI targets are achieved

· 
Manage and plan workshop / support resources to ensure that OTI process requirements can be fulfilled on each shift

· 
Support the CSR / Workshop Supervisor as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis

· 
Support the CSR as required to ensure that invoice / claim closure tasks are accurate and completed on a timely basis

· 
Assist & provide support to CSR / Workshop Supervisors in specification / codification of non-standard, complex jobs and ensure all such work is agreed with customer before starting

· 
Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal)

· 
Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements

· 
Anticipate production problems based on forward plan / resources and provide active support to handle workload

· 
Monitor staff performance versus standard role requirements and personal objectives and identify areas for development (using the PBP process)

· 
Perform periodic competence assessments using agreed process for all staff within area of responsibility and produce plans to address competence issues.

· 
Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified

· 
Actively participate in the Dealerpoint's Commercial Crew CRM meetings following the CRM process

· 
Manage & process productive wage submission on a monthly basis

· 
Plan, report and control all lost & non available hours in line with budget KPI

· 
Assist the Dealerpoint Manager in the production of the annual business plan

Knowledge (Volvo Knowledge acquired through training)
General

· 
Experience of working within the motor vehicle industry -preferably a technical background from working within a commercial workshop

· 
Knowledge / experience of leading teams

· 
Full knowledge of VOSA requirements and MOT testers manual

· 
An understanding of Operators Licence Laws and Regulations

Volvo

· 
Warranty & Contract scope & procedures

· 
The application of Volvo Standard Times

· 
Knowledge of workshop KPI's

· 
An in-depth understanding of all the Genuine Volvo Service Process stages

· 
CRM Process & supporting tools

· 
An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business

· 
Volvo technical product knowledge

· 
The Volvo Total Offer Wheel and the products contained within it

Required Competences

· 
City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology

· 
To be able to lead and motivate the team in their daily activities

· 
To be able to coach and provide support and guidance to your team to achieve their objectives

· 
To have excellent communication skills at all levels both written and verbally

· 
To have questioning, listening & information gathering skills

· 
To be able to work in an organised & methodical manner ensuring that all daily tasks are completed

· 
Negotiation skills – gain agreement on proposed course of action (Win/Win)

· 
To be able to modify your approach in specific circumstances to ensure a positive outcome

· 
To be able to understand & analyse operational issues & propose appropriate solutions

· 
To be able to delegate work to the appropriate personnel

· 
To be able to operate GDS and Impact systems, specific to the GVS process stages

· 
Knowledge of Microsoft Outlook, Power point & Excel

· 
To be able to carry out appraisals using the PBP system

· 
Presentation Skills

Values and Attitudes

· 
To always conduct yourself in a professional manner

· 
Flexible and positive approach to changing workload and priorities

· 
To be able to demonstrate empathy and understanding

· 
To be able to remain level headed in a fast paced working environment

· 
Attention to detail

· 
Proactive approach to managing workshop

· 
Team Orientated

· 
To be approachable

· 
Multi-tasking - To be able to adapt your approach to ensure that changing daily demands are met

· 
To be able to remain calm and logical in a dynamic business environment

Country

United Kingdom
Position Title

Workshop Controller
City/Town

Coventry
Functional Area

Aftermarket
Travel Required (maximum)

Occasional
About us

The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Employment/Assignment Type

Regular
Last application date

13-Jan-2019
State / Province

West Midlands
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