Offers “Unilever”

Expires soon Unilever

IT Support Analyst

  • Internship
  • Cairo, مصر

Job description



Main Job Purpose:

Support the delivery of L&H services aligned with the operating model.

The IT L&H App Support Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.

Key Responsibilities:

· First / Second line support for our software solutions.
· Monitor all the different systems to ensure service availability.
· Fix application related issues within the agreed SLA and within the change management process.
· Administrate applications and conduct on users training if required.
· Deploy the changes to the production and test it to ensure that it is functioning as per the agreed upon requirement.
· Route new unsolved bugs to the development and follow-up with them until closure.
· UAT Test planning (Scope, duration) / UAT support for user.

Required Experience:

· Bachelors degree in Software/Computer Engineering, Computer Sciences, or related field
· 1-2 Years of Experience in SQL, writing complex queries and tuning SQL.
· Ability to work with demanding users in a fast-paced environment.
· Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues.
· Positive attitude and willingness to learn.

Make every future a success.
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