IT Support Analyst
Internship Cairo, مصر
Job description
Main Job Purpose:
Support the delivery of L&H services aligned with the operating model.
The IT L&H App Support Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.
Key Responsibilities:
· First / Second line support for our software solutions.
· Monitor all the different systems to ensure service availability.
· Fix application related issues within the agreed SLA and within the change management process.
· Administrate applications and conduct on users training if required.
· Deploy the changes to the production and test it to ensure that it is functioning as per the agreed upon requirement.
· Route new unsolved bugs to the development and follow-up with them until closure.
· UAT Test planning (Scope, duration) / UAT support for user.
Required Experience:
· Bachelors degree in Software/Computer Engineering, Computer Sciences, or related field
· 1-2 Years of Experience in SQL, writing complex queries and tuning SQL.
· Ability to work with demanding users in a fast-paced environment.
· Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues.
· Positive attitude and willingness to learn.