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Main Job Purpose
As part of iOps, O2C is deploying Capabilities and Process, Technology and Organizational Enablers to deliver FTE Efficiency as well as improved Service and Customer Experience. This encompasses global implementation of outsourcing services, technologies like SAP AATP or Pega as well as Analytics solutions in the Order Management space. The role is about designing those and engaging with Partner and UL teams to deliver the iOps agenda in this space.
· Business Acumen - Very deep knowledge and first-hand market experience on Order Management and Fulfilment operations. Good understanding of how the flow of goods interacts with Planning, Logistics and Customer Development.
· Talent Catalysts – ability to enlighten teams into our change agenda through proper communication and inspirational examples. Change Management skills to drive change in complex environments. Stakeholder management, mindful about their challenges, always able to inspire them on how iOps can contribute to their objectives
· Consumer Love – Customer service orientation, always placing customers in the most central place
· Passion for High Performance – restless to find ways to optimise and eliminate inefficiencies (waste) and deliver a better Customer experience. Very strong analytical skills including analysis of complex data (knowledge of using PBI tool would be beneficial if in place) and drive insights from it that can inspire others
· Personal Mastery – positive individual, always building on other ideas to make things collectively better.
· Clarity of purpose and strong bias for action, focus on results and use of intelligent risk taking
· Agility – always checking his/her own assumptions and ready to change course to deal with a changing environment or with things that are not really working.
Experience / Skills
· University Graduate (min. Bachelor)
· At least 3 years of experience in Order Management and Fulfilment operations
· High experience with Technology. A natural that can easily visualize what it can deliver In O2C.