Social Listening Expert

Job description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

In the Ubisoft EMEA Consumer Relationship Centre in Newcastle-Upon-Tyne, UK, we are committed to provide our consumers with an awesome experience to enrich players' lives with unique and memorable gaming experiences. With teams in Consumer Support and Community Management, Ubisoft EMEA CRC is dedicated to defining the standards of player experiences across EMEA region (Europe, Middle-East, Asia & Australia).

Working in close collaboration with the wider business it is key to fulfilling our mission: to enrich players’ lives with unique and memorable gaming experiences. Our heroes are full of character. Full of their own challenges, hopes and dreams. Just like our team members. We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!

The Social Listening Expert is primarily responsible for analysing the activities of the gaming community across all social platforms and producing community reports at Ubisoft. This role is integral to delivering our strategy to put the player at the heart of everything we do.

The Social Listening Expert is a key member of the team to project manage, coordinate and plan the listening activity within the community team. In addition, by applying statistical methods and techniques, the Social Listening Expert will provide quantitative and qualitative data to generate meaningful insights, driving community and business strategy. The ideal candidate is an experienced gamer who is comfortable with online communities and social media tools, loves analysis as well as provide insights, and has the ability to thrive in a highly dynamic environment with a distributed team.

Missions

·  Organise and ensure a reliable reporting cadence on a weekly and monthly basis.
·  Be a “scientific” point of reference for analysing our communities online
·  Implement methodology to produce quantified community reporting
·  Coordinate and/or produce quantified reports on community conversations on a weekly, monthly and Ad-Hoc basis
·  Help structure sentiment analysis to increase accuracy of reports
·  Follow KPIs for understanding Ubisoft community behaviours
·  Build and update queries regarding popular brands and topics in the entertainment industry
·  Support the Community Team & internal stakeholders with social listening tools
·  Be a key internal stakeholder for the social listening tool provider
·  Degree in applicable field or comparable work experience.
·  Minimum of 2 years experience in a community management, social listening, or related. Experience in the video games industry is a significant plus
·  Outstanding written and oral communication skills
·  Strong project management and planning skills with outstanding organizational skills and an independent, self-motivated working style
·  Performs well under pressure in changing circumstances, with tight deadlines
·  A strong understanding of social media services, mechanics, and trends
·  Strong analytical skills with the ability to identify and highlight interesting and actionable insights from complex datasets
·  Experience with Boolean queries to undertake in-depth analysis (usage of “AND” “OR” “NEAR” etc.)
·  Experience with social listening tools
·  Master in Excel and experience of data visualisation
·  Proficiency in other MS Office tools especially Word and PowerPoint.
·  Knowledge of a second language a plus
·  A passion for gaming

Permanent full time role, located in Newcastle upon Tyne (UK)

What we offer:

·  A young, dynamic, multicultural team that knows how to have a laugh together
·  A colorful office located in the heart of Newcastle
·  Regular team gaming evenings
·  Company pension scheme
·  Private medical plan
·  Referral scheme
·  Free Ubisoft PC games, discounted Ubisoft Console games.
·  Subsidized gym membership
·  Days off for charity work
·  Messages at the office
·  Free fresh fruit as well as free coffee and tea