Research Moderator

Job description

Ubisoft Montreal is looking for you, Research Moderators.

At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.

When you join Ubi Montreal, you enter a community of passionate, extraordinary professionals connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

More than anything, at Ubi Montreal, you will regularly ship a variety of big, quality titles – Assassin’s Creed, Far Cry, Rainbow Six, Watch_Dogs, For Honor and… well we can’t disclose all our secrets just yet… – and work with some of the most talented people in the industry.

 

On being an Research Moderator at Ubi Montreal

The Research Moderator is an expert in gathering qualitative data from participants in our user tests. As such, he/she must be able to actively collaborate with all contributors assigned to projects he/she is working on, in order to ensure our test protocols are both workable and relevant from a fieldwork perspective.
The Research Moderator is also expected to actively contribute to the Lab’s ongoing effort to improve our research processes and methods.

 

The daily life of a Research Moderator at Ubi Montreal

·  Gathering usability and user experience data through direct observation and other various methods;
·  Conducting structured and semi-structured individual interviews with participants;
·  Administering and ensuring quality of user experience surveys;
·  Participating in daily debriefs with the person in charge of the test;
·  Conducting phone interviews to recruit participants based on a pre-established profile;
·  Preprocessing qualitative data;
·  Participating in test related tools improvement and validation (recruitment filter, notetaking tool, surveys…).

 

What it takes to make it

·  Minimum qualifying diploma : Bachelor’s degree, ideally in cognitive psychology, ergonomics, HCI or any other relevant field;
·  Training in Level/Game Design is an asset.
·  Experience in user research, ergonomics or social sciences is an asset;
·  Experience in the video game industry is an asset;
·  Excellent written and oral communication skills in English and French ;
·  Good knowledge of the video game industry;
·  Master the Office suite (Excel, Word, PPT, etc.);
·  Knowledge of user research is an asset;
·  Knowledge of individual interview techniques is an asset;
·  Knowledge of mind mapping software is an asset;
·  Basic knowledge in hardware & software installation and configuration;
·  Be autonomous and resourceful;
·  Good interpersonal skills and empathy;
·  Team player;
·  Excellent communication skills;
·  Be curious, proactive and critical;
·  Ability to follow a test protocol thoroughly;
·  Be flexible and reactive;
·  Excellent analytical skills;
·  Be organized.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.