Local IT Technician Zorana Stracenski
Belgrade, SERBIA IT development
Job description
Ubisoft is one of the leaders in entertainment, with a rich portfolio of well-known brands worldwide. We are committed to enriching players’ lives with original & memorable entertainment experiences. Ubisoft Belgrade was established in 2016 and focuses on strengthening Ubisoft's presence, with the main expertise in PC. Here you will get a chance to work together with young, creative and talented individuals who are just as passionate about gaming as you are!
The Local IT Technician is responsible for delivering on-site support on the hardware and software used Ubisoft employees and when need be he also delivers basic training to end users.
Responsibilities:
· Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack)
· Ensuring Security team’s best practices are applied on all workstations
· Building and installing the new employees work environment
· Ensuring proper meeting room configuration
· Interacting with external vendors regarding repair of hardware
· Delivering one-on-one or group classroom technical training to employees
· Gathering employee satisfaction ratings through ticket surveys
· Being proactive, identifying and communicating potential improvement to his manager
· Ensuring the proper follow-up on issues and requests
· Updating the knowledge base with newly diagnosed problems
· Carrying out all other related tasks
Requirements:
· College diploma in Information Technology, or equivalent experience
· MCSE, MCSA or MCP certification is an asset
· 2+ years of experience in technical support to end users
Knowledge
· Good English skills (spoken and written)
· Expertise in PC and laptop support and latest hardware news
· Excellent knowledge of Microsoft operating systems
· Excellent knowledge of the Microsoft Office suite
· Good knowledge of networking, cabling
· Good knowledge of SMS, Active Directory
· Knowledge of multimedia equipment is an asset
· Scripting ability (batch files, VBScript, PowerShell) is an asset
· Knowledge of agile methodologies is an asset
· Mac OS X knowledge is an asset
Skills
· Great sense of customer service
· Ability to work effectively in a fast paced changing environment
Ubisoft offers:
- Opportunity to work and learn from most technically gifted people in gaming industry using latest technology and solutions
- Modern and cozy offices in downtown Belgrade
- Possibility to travel abroad
- Great referral fees
- Private health insurance
- Flexible working hours
- A numerous fun activities you can participate in as well as very casual and friendly working environment
- Game room and your own Uplay account
We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.
Join us and become a key part in the gaming world!