Community Representative - Italian speaker

Job description

In the Ubisoft EMEA Consumer Relationship Centre in Newcastle-Upon-Tyne, UK, we are committed to provide our consumers with an awesome experience to enrich players' lives with unique and memorable gaming experiences. With teams in Consumer Support and Community Management, Ubisoft EMEA CRC is dedicated to defining the standards of player experiences across EMEA region (Europe, Middle-East, Asia & Australia).

Working in close collaboration with the wider business it is key to fulfilling our mission: to enrich players’ lives with unique and memorable gaming experiences. Our heroes are full of character. Full of their own challenges, hopes and dreams. Just like our team members. We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!

Job Purpose:

A Community Representative is responsible for monitoring & organizing Ubisoft forums and managing conversations on other community channels including Facebook, Twitter, blogs in close collaboration with Community Managers and local subsidiaries.

The Community Representative drives conversation on the community channels to engage and ultimately influence our players to become active Ubisoft ambassadors. They are the cultural experts on the assigned brands and are crucial for the success of the community team in all locals.

Mission

·  Support Community Managers delivering the community strategy at regional level, using their local expertise.
·  Report regularly on community sentiment and conversation, via the use of listening tools, in the form of qualitative and quantitative reports.
·  Gather, analyze and present relevant feedback from the community to Community Managers, representing the Italian communities.
·  Monitor and respond on all Social Media, in particular Facebook, Twitter and Forums. Where we engage with players on a 1:1 level, to encourage discussion, contributing towards the growth of the community on a regional level.
·  Manage the local Ubisoft forums by building their structure, overseeing moderation.
·  News publication and proofreading to high quality standards, making them fit for Italian communities.
·  Demo products at tradeshows if applicable.
·  Collaborate with teams throughout Ubisoft where required.

Minimum Requirements

·  Fluent in English & Italian, including outstanding written and oral communication skills in both languages.
·  Strong analytical skills and ability to present complex information in a simple format.
·  High flexibility to deal with changes and pressure on short notice, to cover late hours and weekends.
·  Passion for gaming and engaging with communities.
·  Highly organized, proactive, and a positive attitude, with a great team spirit to success on the whole.

Desirable Requirements

·  Basic experiences in managing online communities.
·  Knowledge of major social media platforms.
·  Knowledge of MS Office, in particular Excel, Word and Power Point.
·  Basic technical knowledge of HTML, as well as Photoshop, is a plus.

What we offer:

·  A young, dynamic, multicultural team that knows how to have a laugh together
·  A colorful office located in the heart of Newcastle
·  Regular team gaming evenings
·  Company pension scheme
·  Private medical plan
·  Referral scheme
·  Free Ubisoft PC games, discounted Ubisoft Console games.
·  Subsidized gym membership
·  Days off for charity work
·  Massages at the office
·  Free fresh fruit as well as free coffee and tea

For internal candidates only: Please note, as this is a permanent contract role,  all applicants must be employed on a permanent contract on the date of their application.