70185-Loss Prevention Training Specialist

Job description

Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. To keep up with our ever-changing inventory, we stay nimble and adaptable. No day is the same, and that’s just how we like it. Every shift is a new opportunity to Discover Different—and support each other along the way.

Posting Notes: Middleburg Heights  || OH  

 

NON EXEMPT - JOB DESCRIPTION
JOB TITLE:    Loss Prevention Training Specialist
DEPARTMENT:    Loss Prevention
DIVISION:    MarMaxx

DATE:    5/30/18
REVISED:

JOB SUMMARY
Responsible for the initial and continued technical and tactical training of theft resolution and shrink reduction skills for assigned multi-brand Non-exempt Loss Prevention Associates.  Works closely with District Loss Prevention Managers and Loss Prevention Training to assess and improve Loss Prevention Associates to meet and/or exceed theft resolution goals and minimize liability exposures.

Duties and Responsibilities Major Areas of Responsibilities

Training & Skill Development
•     Schedules and facilitates effective and consistent modular training for new/existing Non-exempt Loss Prevention Associates.
•     Provides and monitors ongoing modular training and upskilling to new/existing Non-exempt Loss Prevention Associates.
•     Communicates updates and provides training on Loss Prevention Policies and Procedures to Loss Prevention Associates.
•     Supports DLPM during certification of new Loss Prevention Associates.
•     Conducts training on Expanded Shoplift Guidelines and supports DLPM with certification, if applicable.
•     Consistently provides feedback to Loss Prevention Associates and appropriate supervisors on report writing and Case Management usage for assigned area.

Internal & External Theft Resolution
•     Effectively trains LP Associates on implementing shrink awareness programs and identifying resources to initiate and substantiate cases.
•     Ensures LP Detectives are trained to properly observe, apprehend and/or deter acts of dishonesty from external sources.
•     Ensures the LP Associates are effectively trained to initiate, investigate and close dishonest Associate cases by identifying internal theft methods, creating action plans, conducting surveillances, etc.
•     Focuses additional training and core role skill development for underperforming LP Associates through recommending/demonstrating strategies and core role solutions to improve theft resolution results.
•     Assesses & evaluates technical skills for Loss Prevention Associates; provides feedback to supervisor.

Partnership
•     Ongoing partnership and communication with Business Partners that include, but not limited to: National Task Force, Loss Prevention Investigators, DC/Service Center Loss Prevention, LP Trainers, Home Office Analysts, District Managers and Store Management.
Specify the number of Associates receiving day-to-day guidance/direction.

 

Providing Direction/Guidance:
List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact. Indicate the position or title of the internal contact(s), or the name or type of organization for external contact(s).  For the purpose of the contact, please indicate if the nature of that contact is to deliver information, gather information, exchange information, coordinate activities and/or direct activities.

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).
High School Diploma or equivalent work experience

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
Excellent communication (verbal and written) Sound judgement/decision making
Good organizational skills and time management
Ability to train Associates regarding loss prevention techniques
Minimum experience required to perform this job.
Experience as a Loss Prevention Detective with 6-12 months experience in a related role.

List specific jobs which could prepare an individual for this job.
Loss Prevention Detective
Loss Prevention Lead/Specialist Loss Prevention Investigator Loss Prevention Supervisor

 

Reports to:
Loss Prevention Training Manager

 

Come Discover Different at TJX—we think you’ll find that it’s so much more than a job. We move a lot of inventory—at all times of the day—and that takes working, learning, and growing together. When you’re a part of our TJX family, you have the full support of a diverse, close-knit team in our Distribution Centers.

As you think about where to work, know that we take care of our people. We offer competitive pay and great benefits. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: Middleburg Heights  || OH

Nearest Major Market: Cleveland
Job Segment: Curriculum, Loss Prevention, Training, Education, Security, Operations, Retail