Jeevan User Access - Associate/Sr.Associate

Job description

🔍New Delhi, India

📁
    Information Technology

📅 1565Total Views

📅 2000012LRequisition #

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Jeevan User Access – Associate/Sr. Associate

Company Summary

We further our transformation in the combined enterprise, TechnipFMC, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.

Responsibilities/ Missions:

Key Activities:

This role (Jeevan User Access – Associate/Sr.Associate) will be primarily responsible for managing access of users in IFS ERP - Jeevan. You will be required to work with end users, support team across the organisation to grant access and resolve access related issues.


Business Support
·  Processing Jeevan User access Request
·  Initiating and Managing Quarterly - User Access Review in HARP portal
·  Validating access approval and Segregation of duties on Request
·  Resolving day to day queries of customers / Business Stakeholders
·  Maintaining approvals / change documents (Role vs approver matrix) for audits.
·  Request / Incident management in ticketing tools.
·  Supporting internal teams for blocking issues.
·  Collection of evidence from users of SOD mitigations.
Key Interactions:
·  Customer's Jeevan Teams and Business Stakeholders
Essential:
·  Solid customer service / client facing experience
·  Demonstrable knowledge/skills of ITIL practice.
·  Exposure in User Access Management in any ERP (preferably IFS) or IT
·  Experience of any ticketing tool (managing request / incident)
·  Good communication skills.
·  Good working knowledge of Outlook and Microsoft office tools.
Preferred:
·  Experience in IFS User Access Management / L1 Support.
·  Experience of Service Now ticketing tool.
·  Basic knowledge of PL/SQL.
·  Experience in SOP / Process Document Creation.


You are meant for this job if you have/ are:

·  Good customer service/client facing experience
·  Demonstrable knowledge/skills of ITIL practice
·  Good planning, time-management & communication skills
·  Ability to learn & adapt quickly
·  Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required
·  Strong Customer Service ethic and presentation
·  Show strong initiative, proactive and persuasive
·  Flexible working hours during peak business periods
Your future at TechnipFMC
·  Potential career path, if possible
·  Training and development
·  Diverse and international team if relevant
Learn more about TechnipFMC

Learn more about us and find other open positions at our Career Page.

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