L2 Support Analyst with french

Job description

Responsibilities

Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department (RESG).

As an editor and solution provider, the Business Solution Center includes also the big group projects and the transformation of the IT sector.

Your Role in a Nutshell:

·  Providing L2 Technical Support to internal Clients;
·  Opening, monitoring and closing of tickets for each request received;
·  Provides feedback to the client on the opening and closure of the request and if necessary processing time;
·  Participates in production monitoring committees;
·  Maintains up-to-date documentation, mailing lists and application contacts;
·  Transfers cases to L3 if unable to solve incoming issues;
·  Offers support to the team leaders/ team coordinators in implementing the action plans for improving service.

All our positions are open to people with disabilities

Profile Required

A little about you:

·  Fluent in English and French;
·  Positive attitude and a cooperative person;
·  Very good communication skills both written and oral;
·  Work experience in support functions;
·  Very good attention to details.

We also value :

·  The ability to create and maintain good relationship with users;
·  Very good team spirit.

Business Insight

To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company's activity.

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

Job code: 19000PDW
Business unit: SG European Business Services
Starting date: 09/12/2019
Date of publication: 12/09/2019

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L2 Support Analyst with french

Permanent contract | Bucuresti - Romania | Information Technology

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