Desktop Support Engineer

Job description

Responsibilities

Description of the Activity of the Team (To be post on advertisement)

· 
Provide technical support of daily desktop support, network operation and problem resolution

· 
Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination, and escalation

· 
Provide deskside or remote desktop services (incident & request)

· 
Hardware & software troubleshooting such as; desktop/laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support & etc.

· 
Troubleshoot network connectivity issue, i.e. device configuration, IP addressing, and direct TCP/IP output, network printing
Main responsibilities

· 
Provide daily technical support and handle requests from end users based in Hong Kong office

· 
Resolve cases received from tickets, Emails and walk ups

· 
Create and update cases via ticketing system

· 
Handling of desktops, laptops and Mobile phones

· 
Maintain system documentation, hardware & software inventory

· 
Provide other IT-related support as required

· 
Participate in projects

· 
Other ad hoc duties

Profile Required

Degree of autonomy

· 
Diploma or above in IT or related disciplines

Internal and/or external contacts

· 
Internal: Back Office Users located in Hong Kong.

Specific context of the position (environment, special features, etc.)

· 
Good attitude, customer service, communication, and documentation skill.

· 
Knowledge on desktop, networking, and general PC applications, like Microsoft Office.

· 
Willing to listen and learn, hardworking, team player.

· 
Excellent communication skills, fluency in English

· 
Shift based (Monday to Friday, 8:00am to 5:00pm / 9:00am to 6:00pm / 10:30am to 7:30pm)

· 
Occasion required working on HK Public Holidays.

Requirement (Qualification/ Years of Experience/ Skill / Knowledge)

· 
Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.

· 
Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365.

· 
Knowledge in writing scripts or macros will be an advantage

· 
Self-motivated, strong problem solving and analytical skills

· 
Able to work with minimal supervision

Business Insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 200002E1
Business unit: Societe Generale Hong Kong Branch
Starting date: Immediate
Date of publication: 25/03/2020