Do you like working closely with customers to provide the best service possible? We are currently looking for out-of-the- box thinkers who would love to engage with our customers. As a Reservation Sales Agent, your primary responsibility is to guide the customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced environment.
Key Tasks and Responsibilities
· Maximize rates for all reservations
· Encourage luxury vehicle upgrades
· Meet sales goals as they are communicated
· Schedule customer reservations, answer frequently asked questions and facilitate other information as needed
· Provide excellent customer service in all customer contact situations according to our quality standards
· Handle all inbound telephone and email inquiries and de-escalate in a friendly and helpful manner
· Draft professional correspondence through email.
· High School Diploma or GED
· Minimum 1 year customer service experience; previous customer/escalation support experience preferred
· Must have basic computer navigation skills and knowledge of Microsoft Office Applications
· Demonstrate strong verbal and written communication skills
· Experience in customer service and enjoy the contact with customers and work reliably, independently and highly customer-orientated
· Excellent management skills
· Must be at least 18 years old
· Must be able to work 40 hours per week
· Must be able to work a flexible schedule including day and/or evening hours - Example Shift: 3pm-12am
· Must be authorized to work in the United States.
Why Choose Sixt?
As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary and employee benefits.
More about department
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.
More about company
SIXT stands for exciting mobility and customer tailored solutions. With nearly $3 billion in revenue and a presence in over 110 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA alone, we are experiencing over 30% growth for the last several years, which provides great career opportunities in the future for the right candidates. Founded as a small car rental company in Pullach near Munich, Germany, today at SIXT we unite all our mobility products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services) all in a single mobility platform ONE, which gives our customers access to a fleet of 270,000 vehicles, the services of 1,500 partners and 1.5 million drivers worldwide. SIXT hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.