Technical Support Engineer - Fire Systems & Services

Job description

  Frimley, United Kingdom; Manchester, United Kingdom
·  Engineering
·  111782
Smart Infrastructure

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Job Description

Join us as a Technical Support Engineer for Fire Systems & Services providing support and training on fire products to our branch engineering and operational teams.

This opportunity will primarily be office-based and would be an ideal career move for those with a technical engineering / electrical background looking for a change into a more internally customer focused opportunity providing training on our portfolio and supporting the team with technical queries.

Change the future with us.

Getting involved in product testing, maintaining internal records of technical support activity and staying ahead of new technologies/products, and best practice will be key. Other responsibilities will include:

·  Providing market and technical feedback to internal teams. Maintaining & updating of existing training course material, and development of new training material.
·  Actively sharing knowledge and information (e.g. via Extranet, FAQs, and other means). Handling internal server files for technical documents.
·  Reporting technical issues back to HQ hotline and actively control known technical issues.
·  Ensuring conformance to required health & safety guidelines and practices

What you need to make real what matters.

A technical background with experience of delivering training courses and providing technical support to an internal team is needed. Having the confidence to train on these services and solutions is pivotal to this role as well.

·  Experience of fire systems and services with the ability to communicate with and train internal partners at different levels.
·  Experience of training on and knowledge of fire products & systems is important.
·  Experience of taking a logical and organised approach to fault-finding.
·  Ability to understand technical products and systems.

Location & Travel

Location is slightly flexible, we are happy to consider those who are based in and around Manchester or Frimley. You would be expected to deliver training in Frimley about once a week and in Manchester on average once a quarter. Providing support will take place mainly over the phone or by email unless the issue is complex and requires your presence which may require further travel to other sites in the UK.

A little about our Manchester and Frimley offices

Wherever you are based, you'll be well looked after with the range of facilities both sites have to offer. Manchester is a large Siemens site which provides free parking a large canteen. Our Frimley offices are the Siemens HQ offices where you will have free access to an onsite gym, free parking, a canteen and Starbucks coffee shop.

What else do I need to know?

The benefits package for this role includes not only a generous base salary, but an annual bonus. We know that not everyone's lifestyle is the same, so we operate a flexible benefits scheme where you can tailor your benefits package to suit you.

If we all thought the same, we would never think of anything new. That's why we recruit great minds from all walks of life. We embrace diversity and create what's right for the world by employing the people who live in it.

Siemens recognise that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Job ID: 111782

Organization: Smart Infrastructure

Company: Siemens plc

Experience Level: not defined

Job Type: Full-time

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