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Process Associates - Customer Services

  • Bangalore (Bangalore Urban)
  • IT development

Job description



·  Bengaluru, India
·  Customer Services
·  182810
Global Business Services

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Job Description

Process Associates - Customer services

This is your role. What part will you play?

Functional Shared Services is an international cross-function unit with three elements: Regions (customer-facing organizations), Business Lines (responsible for product portfolio and development) and Global Operations with six delivery centers (responsible for the delivery of services). We in India hosts the delivery center under the global operations and the region function for Asia and Australia. It provides Accounting and Finance Services, Human Resource Services, Supply Chain Management Services, Call Center Services, and several regional expertise-based services to Siemens and Non-Siemens Companies worldwide.

Change the future with us

·  You will track EDI message requests and interpretation of error codes, provision of detailed information to the partner and EDI partner setups, customs and suppliers
·  You will be working on 1st support for web-based EDI applications, process monitoring, Data reporting and maintenance (e.g. quality assurance)
·  You will maintain EDI tools on an administrative level (e.g. profile settings, application settings)

We don't need superheroes, just super minds.

·  You carry master's degree or equivalent min 1-year experience with customer care focus
·  You are an excellent team player and able to work with virtual and global cross functional organizations
·  You have ability to work independently on their topic and be proactive
·  You possess excellent communication skills both written and verbal
·  You have knowledge on EDI standards like EDIFACT, XML, IDOC, and others

We've got quite a lot to offer. How about you?

This role will be in Bangalore, where you'll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We're Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Find out more about Siemens at:www.siemens.com/careers

Job ID: 182810

Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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