Returns & Post Sales Support Advisor

Job description

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.

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Returns & Post-Sales Support Advisor

Schneider Electric has a great opportunity in Telford, for the right person to join our team as a Returns & Post-Sales Support Advisor.

The Role

To provide a single point of contact for customers across all business areas remaining pro-active and professional when dealing with enquiries from internal and external customers. To provide a level of customer service that will meet and exceed expectations.

Key responsibilities:

Accept inbound telephone calls/emails from all customers who require help and support with regards to Returns and Post-Sales Support

· Responsible for audit, processing, and receiving of inquires
· Tenacity to resolve customer issues, using the SAP system interface and achieving SLAs
· Support the team in the achievement of maintaining department KPI's
· Liaise with customer to organise return of damaged/no longer required stock
· Provide frequent updates where required to all stakeholders i.e. Supervisors Managers/Sales Engineers
· Act as a liaison with Account Managers/Sales Engineers and Finance for additional information as requested
· Participate in and actively promote the company's CIP (continuous improvement program) looking for ways to continually improve the way we work
· Support the initiative to reduce the number of debit notes received and promote online ordering
· Log all enquiries into Saleforce and notes in SAP
· Telephony use as required
· Provide a basic product support knowledge for customer requests (training will be given)
· Liaise as necessary with the Logistics operation
· Interact with the Transport team on all matters concerning delivery tracking
· Provide an efficient and professional written response to customer enquiries received via the Schneider

Requirements:

· Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required
· Experience in a similar role/in a customer-focused environment would be advantageous
· Ability to work independently and as part of a team
· Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint
· Previous SAP and CRM system experience is desirable
· Fluent English (Written and Verbal)

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you! Apply today.

Desired profile

Qualifications :