Primary Technical Care Engineer

Job description

1. Provide first level technical support to customer phone enquires for wide range of Schneider products such as Low voltage breaker, switchboard, Medium Voltage switchgear transformer and substation, Industry control -contractor, sensor, Automation system HMI and PLC
2. Record customer enquiries into Schneider system and will be responsible to close customer cases and/or escalate to advance technical support.
3. Monitor Technical Support KPI, control acceptable KPI and continuous improvement
4. Perform Customer survey time to time, analysis customer satisfaction indicators and recommend action plan to improve customer satisfaction
5. Monitor frequency ask questions and to migrate technical enquires to Customer Self service webpage

Desired profile

Qualifications :

·  Bachelor Degree in Electrical Engineering
·  Customer Service Mindset and have good Interpersonal Skill
·  Customer Technical Support/Service Experiences will be given special consideration