Expert Technical Support Engineer, Prague

Job description

Expert Technical Support Engineer

Energy Management Business – Digital Power Customer Satisfaction & Quality

Prague, Czech Republic

The position of Expert Technical Support for Protection Relays is a fantastic opportunity for a passionate and professional candidate in the Power Systems industry. In this fast paced and demanding position, you will gain skills and abilities within a highly successful organization where you can experience longevity and a team orientated atmosphere.

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?
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Analyze, troubleshoot and resolve technical problems brought to us by customers, Application Engineers, Sales personnel and Engineering.

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Track cases with entries in our CRM system.

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Grow competencies of Advanced Tech Support Teams and Country Operations.

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Provide customer inputs by contributing knowledge of customer applications, user information requirements, test scenarios and typical use-cases, and occasional participation in actual development and test cycles.

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Act as a Business Partner by collaborating through digital collaboration tools.

Desired profile

Qualifications :

This job might be for you if:
·  You have a Bachelor's or Master's degree in Electrical Engineering, or a considerable amount of experience that may preclude the need for a degree.
·  Preferably 5+ years in electricity distribution, protection relays, or related industry.
·  Knowledge of power systems, protection relay applications, electrical network control technologies, and communication networks.
·  Knowledge of IEC61850 will be a big plus.
·  Previous experience in protection relay applications, on-site commissioning, or projects will be a plus
Previous experience in protection relay applications, on-site commissioning, or projects will be a plus

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

This is an exciting opportunity for an experienced engineer to join our Prague, Czech Republic based team. This position reports to the Expert Technical Support and Customer Experience Manager and is responsible for the support of Protection Relays within Customer Satisfaction and Quality.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.