Services Field Technician Coordinator

Job description

· Plan the Engineers to different jobs according to the experience and requirements.

· Co-ordinate with the PRO to arrange security pass for Service Engineers to access different sites.

· Maintain the local spares stock.

· Work with global security services before deputing an Engineer according to different country zones.

· Do all the travel arrangements required for each job for the service engineers.

· Maintain the data base of team members to organize training & renewal of qualifying certificates/courses.

· Work Globally with other coordinators to keep the workload even for all the Engineers

· Provide 24/7 support to clients on project requirements.

· Prepare reports for each job and upload the reports in the server database.

· Send out the reports for invoicing.

· Follow up pending invoices with clients directly.

· Prepare quality reports and send out warranty claims to HQ for replacement parts

· Prepare letters in Arabic and support the team for any official requirement with Arabic skills.

· Work closely with the partner for job planning of FSE's.

·· Keep Job planning portal (innosoft) up to date and do a proper handover of jobs to FSE's through Innosoft only

·. Monitor the document record of FSE'S after job completion.

·· Receive materials from FSE/HQ to be tagged properly and update the inventory.

· Support the team for all admin related issues, including material shipping & receiving of material to and fro, if required.

Desired profile

Qualifications :

·  Bachelor's degree or Equivalent.
·  Advanced soft skills ( Microsoft office)
·  Excellent communication skills, English & Arabic.
·  Excellent email drafting / writing skills
·  Minimum 3 years experience in Coordination, Customer Support, Resource planning and allocation