Inside Sales Representative
Distrito Federal, MEXICO Community management
Job description
Inside Services Sales Representative (ISSR) Global Job Code: SDB3 Benchmark Code: SI01-3
The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing , building and nurturing relationships with assigned portfolio of Proximity Accounts . In addition to account ownership , he can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Essential Responsibilities:
· Manage assigned Accounts
o Customer qualification and platforming
o Research contact and identify/plan key initiatives
o Be the Single Point of Contact for the assigned accounts
o Develop and maintain relationship with customer
o Answer customer questions and educate on all SE services
o report on sale and margin of accounts
· Build and manage FS Opportunity Pipeline
o Analyze & qualify opportunities in BFO
o Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
o Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads
o Develop cross-selling between Line of Businesses service offer
o Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
o Quote and close the deal for standard services offer
o Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
o Keep update the data of Installed Base of the customers
o Document all records of customer history in BFO.
o Respond on-time and on-quality to On-demand requests from the customers
Desired profile
Qualifications :
Experience and qualifications
Education : Bachelor /associate degree in Electrical Engineering
Experience: 2 years IS/ Field Service Representative/Customer Care
Soft skills : sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
Language skills: native speaker level for local context
Skills and Competency
- Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
- Familiarity with Schneider Electric products and services.
- Familiarity with phone, Internet, e-mail systems and social media
- Verbal and written communication skills
- Marketing knowledge
- Product knowledge.
- Able to prioritize and manage multiple tasks and build customer relationships.
- Successfully complete assigned training paths and successfully engage in technical sales conversations.
Competency profile
SDB3
C009
Communicate Effectively
3
C011
Business Acumen
2
FSB6
Establish & sustain winning relationship
3
FD08
Services Contract Management
3
FSA1
Customer and Market Intelligence
2
FSC1
Quote Management
2
FSA3
Price negociation
2
FSB2
Account Management
2
FSD1
Offer and Application knowledge
2
L05
Focus on customer
3
L03
Influence and convince
3