Field Service Coordinator

Job description

Schneider's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

www.se.com

We have an exciting new opportunity for a Field Service Coordinator to join our team in our Warrington Gemini Office . In this role you will be part of a customer focused team that is dedicated to supporting the Service Operations Teams by effectively scheduling our Engineers' site visits and adopt a Customer First mentality while dealing with our clients.

As a primary customer touch point, you will develop strong working relations with our customers as well as our Field Service Engineer community and go the extra mile to ensure we increase our Customer Satisfaction scores and exceed our customers expectations.

In this role the successful candidate will:

· Ensure that all of the preventative planned maintenance and field quote work orders are scheduled in line with the customers' requirements and take a proactive approach to communicate with our customers when we are unable to achieve this
· Be the first line of support for customers who require breakdown support and provide regular feedback through the duration of the incident
· Working with the Service Operations Managers to provide an accurate monthly or quarterly financial forecast prior to the business review, and ensure the forecast is achieved through the month, highlighting and escalating variances to forecast to the Service Operation Managers on a regular basis
· Ensure that all of the necessary team timesheets are processed within the agreed SLA
· Identify and participate in a Continuous Improvement Project
· Assist with training and onboarding any new team members

About you:

· Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required
· At least 2 years' experience in a similar role/in a customer-focused environment would be required
· Ability to work independently and as part of a team
· Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint
· Previous SAP and CRM system experience is desirable
· Fluent English (Written and Verbal)

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you! Apply today.