Support Scientist, Roche Sequencing

Job description

·  Job facts

The Support Scientist should have a passion for customer service; able to communicate effectively with customers, Sales, and colleagues both internal and external to the organization; and has a drive to develop new relationships and collaborations with customers.

Candidates must reside within a 50 mile radius of Wilmington, MA.

Job Facts:

·  Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, etc.
·  Coordinate with Sales to provide customers with the scientific and product support necessary to accelerate the sales process, increase success rates of product evaluation and provide continued post-sale technical support e.g. troubleshooting.
·  Manage and investigate product complaints in a timely manner including communication to customers, discussion for initiation of 3rd line support project (when applicable) and proper documentation and report generation.
·  Perform lab work to provide product and workflow evaluations for customers in the form of proof of principles.
·  Lead and execute upon collaborations and support projects with customers and internal partners to generate Application Notes, conference posters and presentations, and technical publications
·  Travel (up to 25 %) to participate in national trade shows, conferences, customer meetings, internal meetings, etc.

Who you are:

·  B.S. or M.S. degree in Biology, Molecular Biology, Biochemistry, or related field with 2 – 3 years of relevant experience
·  Advanced theoretical and practical understanding of PCR, qPCR, and next-generation sequencing
·  Willingness to travel
·  Customer-facing experience strongly preferred
·  Excellent personal task management skills and a high level of self-motivation
·  Excellent verbal and written communication skills

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are:

·  B.S. or M.S. degree in Biology, Molecular Biology, Biochemistry, or related field with 2 – 3 years of relevant experience
·  Advanced theoretical and practical understanding of PCR, qPCR, and next-generation sequencing
·  Willingness to travel
·  Customer-facing experience strongly preferred
·  Excellent personal task management skills and a high level of self-motivation
·  Excellent verbal and written communication skills

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

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