Receptionist

Job description

·  Job facts

The main purpose of the Receptionist is to receive and direct callers,visitors and employees in a way that helps maintain or develop an image of professionalism and efficiency.In addition, you will complete various functions to support the customer experience while maintaining office security and safety.

Responsibilities:

Guest Services:

·  Provides efficient and courteous reception services to visitors and employees.
·  Monitor reception electronic tool (PRISM) for pre-registration of guests and group meetings.
·  Provide and maintain all visitor access cards.
·  Ensure data profiles and cards are current, review permanent and temporary listings, delete old profiles.
·  Ensure inventory is maintained for field, vendor and emergency access cards.
·  Maintain communications with onsite SHE/GWL Security personnel to maintain high level of security.
·  Arrange for transportation services as required
·  Handle confidential information in an appropriate manner.

Telephone Systems:

·  Attends to incoming telephone calls and determine how to assist callers (i.e. providing information directly or directing call to another party).
·  Maintain employee listing/database including location, AWE cabinets and changes.
·  Collaborate with IT related to any phone system technical support for Reception Maintain Auto-attendant call flow programming.

Department Support:

·  Maintain Reception SOPs and ensure any changes are communicated to team members.
·  Communication with team daily on any Reception matters.
·  Take Minutes for monthly reception team meetings.
·  Order supplies, reconcile invoices for vendors including charge back forms (transportation, facilities, etc).
·  Provide Corporate Services with assistance on small assembly projects, filing, events and other tasks as requested

Qualifications:

·  High school diploma or an equivalent Strong English and French language skills.
·  Experience with Reception /Switchboard / Phone Systems
·  Confidence to handle emergency and/or security scenarios directed to Reception
·  Ability to support multiple customer requests simultaneously.
·  Strong Computer Skills (Microsoft Office)
·  Attention to detail and ensure accuracy of work
·  Independent thinking and ability to problem-solve
·  Clear Communicator
·  Ability to be flexible with scope of work
·  Work closely with team members and support each other through shared tasks
·  Proactive participate within the team

Qualified candidates are encouraged to submit cover letter and resume no later thanNovember 8, 2019.

This position is not eligible for relocation support.

This position is open to applicants legally authorized to work in Canada.

NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and criminal records (for which a pardon has not been granted) checks.

Roche is an equal opportunity employer and prohibits unlawful discrimination based upon any legally protected ground. Roche will make a good faith effort to accommodate the individual needs of applicants with disabilities in our recruitment process

·  Who we are

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche's truly innovative culture.

Roche is an equal opportunity employer.