Procurement Business Support Coordinator - Supplier Lifecycle Management System Support

Job description

·  Job facts

What your key responsibilities will be:

·  Providing support on system related questions.
·  Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time.
·  Proceed with role ownership tickets in timely manner according to the guidelines.
·  End-to-end responsibility of requests.
·  Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
·  Maintaining SOPs, Annexes and training materials for prepare and share knowledge base documents in timely manner or for the requested deadline.
·  Delivering process training to the end users as requested by the Team Lead.
·  Work on scheduled and ad-hoc reporting activities, pro-actively practice the available and required tool sets.
·  Work on the regular and ad-hoc monitoring activity and apply fixes as regular. Initiate clear phone communications/ServiceNow tickets with the respective contacts.
·  Being responsible and contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance.
·  Contribute continuously to the implementation of new tasks and responsibilities coming to the SSC.
·  Ensure proper transfer of data to connected systems especially MDG-S.
·  Application of customizing, Data Maintenance (e.g. for configuration, table copies, request forms or spend data).
·  Validate existing test cases or design new ones, prepare test case data and perform execution to ensure successful delivery of the changes.
·  Support required preparation to implement services for the changes (e.g. create SNOW change request).
·  Gather r.equired information on a global level for implementation (working together with other SSCs)
·  Actively participate in design workshops with core team.
·  Being responsible for roles and authorization assignments in alignment with Enroll team as well as user monitoring.

Requirements:

·  Bachelor´s degree in finance, informatics, business administration or economics subject
·  Procurement operational or support experience 1-3 years
·  Experience and advanced knowledge of SLC
·  Basic knowledge in MDG-S and SAP BW
·  You are familiar with ticketing tools
·  You have good numeric and analytical skills
·  You can react to problems fast and easy and in an appropriate manner and behavior
·  You are good at time management (high sense of urgency) and open to work in afternoon schedule until 6:00 pm (or 11:00 pm)
·  Willingness for business travels (< 5%) and flexibility to work in a virtual environment across multiple time zones.
·  Ability to work together with a multitude team of different people and cultures, capable of handling interactions with a global mind-set
·  Excellent English language knowledge (German language knowledge is an advantage)

Why you should join us

·  Competitive salary & benefit package
·  Annual bonus
·  Free language courses
·  Wide range of training & learning opportunities
·  Long-term career opportunities
·  Great, people-focused company culture
·  Social events & team-building opportunities

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.