Procurement Business Support Coordinator - Contract Management System Support

Job description

·  Job facts

The Procurement Business Support Coordinator delivers 2nd level support and system administration for the Contract Management Systems for European countries.

You will be responsible for:

·  Deliver second level support and system administration for Contract management systems used in European countries

·  Solve incoming queries of the business via the ticketing system, email and phone
·  Align with the respective IT teams/other support functions and local stakeholders during issue resolution.
·  Responsible for conveying business needs and evaluating its criticality towards technical teams; and mediating between the affected business user and IT teams in order to provide the most suitable solution for the business
·  Align separately with business stakeholders during regular alignment calls in order to constantly monitor business needs, local process changes and possible system malfunctions
·  Support system developments and provide testing support to the whole Procure to Pay application (business release testings, UATs)
·  Support new system roll-outs, deployments of new and participate at deployment and project activities (e.g. support deployment team in roll-out preparations and during hypercare period)
·  Deliver trainings and provide consultancy services on existing functionalities of the system to buyers and local procurement colleagues
·  Liaison for process/ system changes. Responsible for recognizing system and process enhancements and aligning with M&E manager in such case.
·  Evaluate enhancement requests, working with IT on proposed design
·  Manage Ariba, SAP SRM and other data tables and coordinate/execute master data maintenance and ensure compliance to audit requirements, coordinate / participate in the audit process as per SOP
·  Reporting & Analytics support (in preparing, customizing, running and automating reports and analysis for the business upon request & supporting end-users creating reports)
·  Increase the degree of process automation with suppliers and local procurement organizations
·  Support content management specialists in procurement related system and process inquiries
·  Support eSourcing specialist in daily activities (daily support and coordinate regular real-time sourcing event creations; e-auctions etc.)
·  Responsible for maintaining and updating process documentations (training materials, SOPs, Knowledge Base articles)

Qualifications

·  You have college or university degree preferably. You have advanced written and spoken command in English.You have experience in Procurement operational or system support (2-3 years). Furthermore you have experience and advanced knowledge of SAP / Ariba.
·  You also have the following skills:
·  analytical capability
·  good IT and Excel skills
·  advanced communication and presentation skills
·  advanced stakeholder management skills
·  experience in Shared Service or Customer Service Centre in a support function is a plus.

Why you should join us:

·  competitive salary & benefit package
·  annual bonus
·  free language courses
·  wide range of training & learning opportunities
·  long-term career opportunities
·  great, people-focused company culture
·  social events & team-building opportunities

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.