Master Data SME

Job description

·  Job facts

The Master Data SME is responsible for coordinating all the activities of the Vendor Master Data team. The Master Data Specialists (Processors, Auditors) to make sure that tasks are carried out in an efficient, effective way. The Master Data SME will ensure that all necessary infrastructure and capacities is in place and knowledge is built up and shared within the team and potential issues are detected and solved timely. It is the Master Data SME's responsibility that service execution by the Master Data team runs according to defined performance levels and in compliance with SOPs. The Vendor Master SME is the single point of contact for escalation resolutions

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Justification

Accountable for the creation and maintenance of P2P master data for the Americas SSC in Costa Rica

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Job Description

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region. The Master Data Specialist will be based in San José, Costa Rica and report to P2P Manager. You, as the Master Data Specialist (MDG-S), will be accountable for the creation and maintenance of P2P master data for the Americas SSC in Costa Rica.

Key Responsibilities:

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Maintain, change or create vendor master data related requests in the Master Data Governance system: Responsible for vendor master data quality and accuracy, Ensure and enforce proper usage of country specific and Roche Core Finance rules, Act as first point of contact for affiliates

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Monitoring activities: Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE), Track and maintain stuck change requests, iDoc monitoring in all related backend systems.

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Supporting Activities: Creation and correction of vendor master data elements form local request in accordance with global guidelines, Vendor mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields such as: GCI, GSI, AKA, FKA and LEN.

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Knowledge Management: Build up and maintain internal knowledge base

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Incident handling activities: Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requests

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Testing and analyzing: Testing various MDG-S for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
Trainings: Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts

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Monthly Closing Support: Participate in and Support Financial Monthly Closing
Reporting, Run various audit and performance related reports based on demand, Run Vendor Master Data related reports based on demand

General Responsibilities:

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Create/maintain and follow up on cases/tickets with adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time

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Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level

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Maintaining SOPs, annexes and training materials for 1st level support. Contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance

Qualifications:

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Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines

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Demonstrated communication skills with a focus on customer service

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Support the process improvement and best practice implementations

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Maintain Excellent Key Performance Indicators and takes care of internal operation improvements

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Language: English & Spanish required

Required Experience:

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3+ years of experience in Master Data

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5+ years of experience in Share Service environment & experience in system support.

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3+ years of Advanced SAP experience.

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College or University degree in finance, informatics or business administration – plus.

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3+Advanced Vendor Banking setup and Troubleshooting experience

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Single Point of Contact for Escalations

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Run KPI's for Master Data Team

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Excellent MS Office knowledge

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Demonstrated problem solving skills.

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Excellent communication skills to varied stakeholder audiences.

Desirable Experience:

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Experience and knowledge in Financial Accounting

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Project management experience.

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Experience with Procurement systems e.g. SRM.

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MDG-S troubleshooting experience.

·  Supporting Activities: Creation and correction of vendor master data elements form local request in accordance with global guidelines, Vendor mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields such as: GCI, GSI, AKA, FKA and LEN.
·  Knowledge Management: Build up and maintain internal knowledge base
·  Incident handling activities: Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requests
·  Testing and analyzing: Testing various MDG-S for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
Trainings: Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
·  Monthly Closing Support: Participate in and Support Financial Monthly Closing
Reporting, Run various audit and performance related reports based on demand, Run Vendor Master Data related reports based on demand

General Responsibilities:

·  Create/maintain and follow up on cases/tickets with adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time
·  Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
·  Maintaining SOPs, annexes and training materials for 1st level support. Contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance

Qualifications:

·  Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
·  Demonstrated communication skills with a focus on customer service
·  Support the process improvement and best practice implementations
·  Maintain Excellent Key Performance Indicators and takes care of internal operation improvements
·  Language: English & Spanish required

Required Experience:

·  5+ years of experience in Master Data
·  5+ years of Advanced SAP experience
·  5+ years' experience in system support.
·  5+ years' capability specific experience.
·  University degree in finance, informatics or business administration
·  3+Advanced Vendor Banking setup and Troubleshooting experience
·  Single Point of Contact for Escalations
·  Run KPI's for Master Data Team
·  Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
·  Excellent MS Office knowledge
·  Demonstrated problem solving skills.
·  Excellent communication skills to varied stakeholder audiences.
·  MDG-S troubleshooting experience

Desirable Experience :

·  Experience and knowledge in Financial Accounting
·  Project management experience.
·  Experience with Procurement systems e.g. SRM.

·  Who we are

En Roche, nuestro éxito se basa en la innovación, la curiosidad y la diversidad, multiplicado por 94,000 profesionales en 100 países. Trabajando juntos, nos hemos convertido en uno de los grupos líderes de salud enfocados en la investigación.

Roche es una empresa que ofrece igualdad de oportunidades