· Job facts
Roche Diagnostics has the strategic ambition to become the leader in Digital Diagnostics. As part of this journey more and more digital products & services will be developed and commercialized. To support this journey, Roche needs to implement new back-office processes and develop new capabilities globally.
As part of the Digital Products & Services Framework Project, the Digital Products Business Services team has the mission to:
· Build, harmonize and operationalize best-in-class back-office processes for digital products,
· Act as a central center of expertise regarding back-office processes for digital products
· Become the main point of contact for the organization when it comes to enabling back-office processes for a new digital launch
· Establish high quality business services for digital products
· Develop and centralize new capabilities required for the division to run smooth digital operations
Willingness to travel up to 20% of your time
Strong operational expertise in SAP R/3 (SD, FI, MM) Effective analytical and technical skills Operational expertise in Salesforce (Sales, Service) Experience with digital products and digital transformation
Excellent written and verbal English Effective presentation and communication skills Sold experience in international & intercultural collaboration
Bachelor's Bachelor or Master degree in Business Economics (e.g. Economics, Finance, Business Operations etc.) and / or Business Informatics / Information Technology. Min 3-5 years of professional experience in commercial or finance functions, business process management and service operations
The Digital Business Services Analyst will be part of a newly built organization “Digital Products Business Services” and will be integrated into the Digital Products & Services Framework Project.
What your key responsibilities will be
Perform daily operational business services for digital products Collaborate with and provide services to lifecycle teams and affiliates Improve and standardize service processes for digital products Perform quality checks and measure service maturity Safeguard best-in-class operational support for our internal customers Provide project support focusing on the Business Services work package
· Who we are
At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.