Regional IT Analyst- Identity & Access Management

Job description

  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

MAIN PURPOSE

Identity & Access Management team is responsible for delivering enterprise-wide Identity, Access, Directory and Authentication Services to support both cloud and on-premises services. IAM team integrates modernized infrastructure with some legacy components to support the company initiatives.

 

A member of the Follow-The-Sun Team (FTS), located in Switzerland, USA and Hong Kong, provide L3 supports on Identity & Access Management (IAM) services. You will report to Lead – IAM Operations & Support, work closely with the IAM team members and interact with internal IT communities.

 

Responsibilities

·  Maintain system availability, manage day-to-day operations, integrate and provide support worldwide on Identity & Access Management services:
·  Enterprise Directory Architecture
·  Identity Management
·  Privileged Access Management
·  Single Sign-On, Multi-Factor Authentication and Federation Services
·  DNS Management
·  Certificate Management
·  Identify potential issues, analysis, troubleshoot complex infrastructure problems and elaborate corrective measures. 
·  Handle support calls base on ticketing system, track and communicate their resolutions.
·  Assist on the cloud transition
·  Create and maintain technical documentations and training materials
·  Participate in training and coaching to worldwide IT communities.
·  Participate in infrastructure enhancements and projects

 

Personal Skills

·  Customer focused and service oriented
·  Be able to manage multiple assigned projects, prioritize tasks and complete works in accordance with planned schedule with high quality deliverables
·  Proactive, able to work independently and under pressure with little supervision
·  Has logical thinking and analytical mind-set
·  Experience of working in a multinational enterprise and preferable in a global team
·  Excellent spoken/written communication in English is mandatory
·  Good team player with strong interpersonal communication skills
·  Willingness to learn new technologies and maintain industry knowledge

 

Requirement and Certifications

·  Education: Minimum BS in Computer Science or equivalent.
·  Required experience: 5+ years experiences in IT industry, with :
·  2+ years of implementing and administering Enterprise Directory Architecture, eg:  Microsoft Active Directory, Azure AD and Office 365
·  Strong Active Directory skills including multi-factor, multi-domain environments; LDAP, federation, domain trust relationships, DNS, GPOs; group assignments and role delegations…etc
·  Hands on experience in supporting identity management services in a large enterprise
·  Deep understanding on the identity and access management concepts
·  Strong understanding of IaaS, SaaS, PaaS, and IDaaS architecture and concepts
·  Solid knowledge of IT Service Management (ITSM) principles and practices
·  Understand networking (LAN, MAN, WAN) to support systems within large scale organizations
·  PowerShell scripting experience
·  Microsoft certifications
·  Other professional certifications are an asset

Others

·  Business trips on request maybe required
·  On-call during weekend and public holidays are required