Prestige Sales Assistant

Job description

  

Cartier, l'artisan des passions.

PRESTIGE SALES ASSISTANT - FIFTH AVENUE

 

 

KEY RESPONSIBILITIES

Greeting and attending to clients:

·  Provide a consistently excellent client experience by maintaining the highest degree of courtesy and professionalism
·  Greet the clients in a professional and positive manner
·  Manage wait times and client expectations to help monitor boutique flow, using the MEET App when appropriate based on business levels.
·  Manage appointments using the MEET App.
·  Determine through detailed and specific discovery process the motivation and the objectives of the client’s visit and collect contact information
·  Provide preliminary information  regarding product, services and pricing to clients
·  Direct clients to the next available  representative  or familiarize clients with boutique layout and available resources while they wait
·  Make clients feel welcomed and comfortable and escort them to the viewing desk as needed
·  Assist Sales Associates in their interaction with clients as needed
·  Qualify sales leads and assure each is directed to the appropriate sales team member in a systematic manner
·  Client Services – assist selling team with running products, wrapping products for clients, clients beverage service and clean-up, coat check, faxing/copying forms as need
·  After Sales Service, – Assist associates and clients with bringing to the Service Salon  watches and jewelry for quick repairs. Perform basic quick services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.

 

Operational support:

·  Daily set up and break down of boutique for opening/closing
·  Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
·  Assist as needed with beverage service and gift wrapping
·  Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)
·  Assist in the data entry of client data cards as needed
·  In partnership with the floor management contact clients about service orders as needed

 

Knowledge and compliance:

·  Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values
·  Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

 

Brand Ambassador:

·  Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand 

JOB PROFILE

Education:

·  4-year College degree preferred
·  Additional language skills (Mandarin, Portuguese, Russian) are a plus 

Required Experience:

·  Previous experience in luxury retail or hospitality is a plus

 

Technical Skills / Abilities:    

·  Must be available to work retail hours including weekends
·  Basic computer skills (tablets, PC) 
·  Must be able to stand on feet all day

 

Personal Skills:

·  Excellent interpersonal and communication skills are required
·  Ability to work in a fast-paced retail store environment
·  Strong understanding of Customer Service needs and Customer (internal and external) priorities
·  Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
·  Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
·  Self-Starter with Team-Player approach