Montblanc Brand Ambassador- (TEMP)

Job description

Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.  
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods.  Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. 
​With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.

 

 

The Brand Ambassador, Customer Care Seasonal position is responsible for delivering an exceptional service experience to every internal and external customers. This position will be located in a best in class, state of the art, Multichannel Customer Care environment providing information via phone and email. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction.

 

  Key responsibilities

·  Handle inbound calls; greet customers in a timely, professional and engaging manner.
·  Provide written responses to customers’ inquiries via Email.
·  Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
·  Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
·  Consistently seek new product knowledge to act as an expert for assigned brand
·  Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines

 

Your profile

·  3+  years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
·  Experience in eCommerce, especially in the luxury retail sector preferred
·  Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)
·  Experience using Brightware, Liveperson or other comparable Email and Chat management tools a plus
·  Knowledgeable and active in the Social Media channels (Facebook, Twitter, Blogs)
·  Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)
·  Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
·  Quick learning who can absorb extensive information on our brands’ history, product offerings and communications/advertising program
·  Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
·  Excellent verbal and written communication skills
·  SAP knowledge a plus
·  Flexible and availability to work within these hours of operation:
·  The hours are Monday to Friday 8am to 9pm (8 hour shift- early, mid or late shift)
·  Saturday 8:30 am to 5:00 pm
·  Sunday 9:00 am to 5:30pm