Offers “Richemont”

Expires soon Richemont

Client Service Ambassador (Future Opening)

  • Abu Dhabi, UNITED ARAB EMIRATES
  • Sales

Job description



  

Cartier, l'artisan des passions.

About us

Since 1847, Cartier resounds as the reference in luxury and symbol of excellence thanks to an extraordinary know-how, strong values and a unique creativity. Animated by a “pioneer spirit”, our Maison is recognized as a “dream maker” through a unique network all around the world

 

The first connection between Cartier and the region was established in 1912. At that time, Jacques Cartier, one of the grandsons of the Maison’s founder travelled to the region, seeking artistic inspiration, natural pearls and developing strong partnerships.

 

The journey of Jacques Cartier inspired the Maison… Today, our regional boutiques blend passion, exquisite creations, hospitality and generosity to create and celebrate memorable moments with our guests.

 

Each ambassador extends the Cartier legacy built by Jacques Cartier in Middle East.

 

About the role

Our dedicated Client Service Ambassadors are the ones ensuring a smooth after-sales and value added experience for all our clients.

 

About you

Your curiosity and enthusiasm to create moments to remember for our clients is what we are looking for.

 

When we assess performance, we measure KPIs and observe behaviors:

 

·  On Client centricity you:
·  Agree that client centricity is key in retail
·  Enjoy providing unique and memorable experiences to all our guests
·  Are curious to discover what our guests want
·  Are passionate about the Maison and live its values
·  Connect with guests and strengthen their loyalty by offering a dedicated after-sales service
·  Explain with professionalism and pedagogy technical repairs
·  Have a drive for increasing your technical know-how and learning new skills
·  Are comfortable working with client objections
·  Always seeking to provide the best solution to our guests and thinking outside of the box

 

·  On Figures you:
·  See challenging targets as opportunities and you do everything to achieve them
·  Know that quantity and quality go hand in hand to achieve individual and collective targets
·  Know how to analyze the client service activity: experiential and technical

 

·  On Teamwork and Communication you:
·  Work well in collaboration with multiple stakeholders to fulfil your role
·  Communicate clearly and effectively, both verbally and in-writing
·  Offer proactive feedback on process and policy to ensure continuous improvement
·  Support your team and boutique to ensure the ultimate in client satisfaction

 

·  On Framework you:
·  Know discipline matters and you follow all brand and boutique policies and procedures
·  Know that at times, special projects arise and you want to actively participate in them
·  Implements Client Service action plans provided by the Client Management

 

A good way to start our conversation is:

·  You enjoy creating unique experiences
·  You thrive on achieving challenging targets
·  You are curious and passionate
·  In a team, you put emphasis on collaboration
·  You have good interpersonal skills, empathy, confidence, and are a strong solution driver
·  You have knowledge about Watchmaking and Jewelry techniques, and a drive for continuous learning

 

Your previous experience:

·  We are looking for someone who has had experience in luxury retail, hospitality or a client relations center background.

Make every future a success.
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