Role: Supply Chain Systems Analyst
Purpose of role: Support business operations through development of existing and new Supply Chain systems. Involvement in all stages of project lifecycle, from solution design through testing to implementation and on-going support.
Reports to: Operations Excellence & Business Systems Manager, Supply Chain
Location: ARH, Reading, Dublin – this role will require extensive travel.
Development of site specific and generic WMS configuration to support depot operations
Management of functional accesses, and related controls to ensure appropriate colleague access to functionality
Support development teams in definition of new business process and system configuration, on project by project basis
Manage configuration change through development and maintenance of Solution Design Specifications to ensure, changes and specific configuration is clearly documented
Work with Primark ICT and other 3rd party partners to define configurations changes and manage structured releases through release notes
Provide systems support as required around project implementation to ensure code/configuration releases land with no site disruption
Develop and maintain full understanding of site systems applications and associated peripherals
Develop and maintain understanding of key data flows to and from key Supply Chain applications (WMS/TMS/RMS/WCS automated solutions, etc)
SQL/Other Query writing experience to access operational data to support Continuous improvement activity
Manage System administration – data configuration, rule setup, access levels etc
Support management and document change control process.
Interface to IT Department for 3rd party support escalations
Act as SME for Supply chain applications
Manage change requests through user requirements, specification, development, testing documentation updates & implementation
IS implementation of new phase developments, covering re-platforming of WMS solution as required
Work within operational and project teams to support Supply Chain development activity
Operational Processes, System processes, Procedures & Project Delivery:
Respond to escalations and provide site support as needed
Identify robust ways of working to keep processes simple to understand and execute on a day to day basis
Process review/ Process improvement knowledge and experience
Understand voice dialogue and RF devices and how these can support operational improvement
Training & documentation – define requirement for & then facilitate creation and maintenance of required IT documentation
Delivery of appropriate IT Training
Monitoring and Measuring
Support provision of ad hoc data requests from SC systems
Ensure that SOPs clearly articulate operator process with inclusion of features and work around documentation where necessary.
Work with project team and operational managers to deliver ‘right first time’ solutions
Develops effective relationships & foster positive working relationships, is sensitive to cultural differences.
Support super users and others in development of their system understanding
Knowledge, skills & experience:
Experience of solution design and Warehouse implementation projects
Detailed understanding of WMS configuration (ideally JDA 2009.1 Discrete)
Familiar with Voice/RF watch script or voice dialogue
Familiar with automated/integrated solutions to WMS applications
Thorough knowledge of warehousing and distribution systems and techniques.
Experience on SQL and XML basic query logic
Supply Chain Application Knowledge (WMS/TMS/RMS/Automation)
Strong Process knowledge and understanding across logistics
Rigorous and analytical approach to problem solving with the ability to operate under pressure in a fast moving environment
Ability to deliver robust and sustainable process improvement solutions
Good communication skills, with ability to frame ideas and concepts in easily understandable terms
Full Time / Part Time