Offers “Primark”

Expires soon Primark

People Systems Service Desk Analyst

  • Belfast (Belfast)
  • Administration

Job description

Job Description

People Systems Service Desk Analyst
General Duties
·  Provide support to the team with any other general activities
·  Analyse, maintain and troubleshoot P&C information systems and P&C computer applications and systems.
·  Resolving requests within SLA, giving clear resolutions
·  Train employees on system usage
·  Ensure all calls are handled effectively
·  Follow standard Service Desk procedures to document the reported issue/question within a Service Desk call tracking tool
·  Develop, maintain and localise job aids and FAQs relating to people systems.
·  Understand and follow all Primark security and data privacy policies
·  Ensure Primark's technical needs are represented to external service providers
·  Maintain strong links to the People Systems team and attend team meetings  
Key Business Objectives
·  Develop a strong understanding of our existing system and application landscape and providing support to People Systems customers
·  Work with internal and external teams to help shape the landscape and solutions that will allow the business to achieve its strategic goals.
·  Develop effective working relationship with P&C and Payroll teams, and external support and service providers, and business partners.
·  Participation in testing, configuration and implementation of new systems, upgrades and system enhancements when needed  
Skills/Knowledge/Experience
·  A solid technical and support background combined with the ability to understand business requirements, strong systems and support experience
·  Excellent technical and analytical skills
·  Good working knowledge of MS Word, Excel, Outlook and PowerPoint
·  Attention to detail and accuracy are essential
·  Have strong communications skills (written and verbal) – need to communicate at all levels within People & Culture, the business and external service providers / business partners.
·  Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
·  Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation.
·  Highly organised, detail-oriented, possessing the ability to effectively prioritise deliverables whilst meeting deadlines set by management.
·  Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and work within agreed timescales.
·  Operates with a high level of integrity, diplomacy, tact and professionalism.
·  Ability to work flexible hours to support the business and the People Systems Team
·  A working knowledge of HR applications and processes would be preferable but not essential.
Req ID

52689BR
Function

HR
Location

Mary St
Full Time / Part Time

Full Time
Country

Republic of Ireland
Employee Status

Fixed Term Contract
Job Profile

People Systems Analyst

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