People & Culture Colleague Experience Advisor
IRELAND IT development
Job description
Job Description
People & Culture Colleague Experience Advisor
This role report to our People & Culture Business Partner
The People & Culture mission is to create an amazing experience for our colleagues. The aim of a People & Culture Experience Advisor is ensure that our colleagues receive an engaging and inclusive journey with Primark. Working with a P&C Business Partner (P&C BP), the P&C Experience Advisor will act as a brand ambassador when managing the day-to-day operations of the BPs client group.
Responsibilities:
On Boarding | Off Boarding
· Ensure the On Boarding experience that new colleagues receive is engaging and inclusive
· Evaluate the On Boarding process making improvements where necessary to ensure it delivers our People & Culture strategy
· Partner with Resourcing and hiring managers to ensure a proactive, smart and professional approach to sourcing, and selecting candidates
· Conduct interviews with Resourcing when required
· Ensure all candidates have a positive experience
· Connect with new colleagues during their probationary period to support their development and work in partnership with COEs and hiring managers to achieve a successful On Boarding process
· Enhance the Off Boarding process so that colleagues receive a considered experience which encourages recruitment of top talent for future resourcing strategies
Talent Management
· Work closely with BPs to prepare and coordinate the annual performance management process Make Your Primark for your client groups
· Coach new leaders and colleagues on the best experience they should receive through Make Your Primark
· Gather and analyse performance data with BPs and supporting with key action plans so that the experience is value added
· Act as a coach to managers in relation to people management issues including ER matters which includes attending disciplinary and grievance meetings for the purpose of note taking
· Identify training needs, in conjunction with line managers, and work with your BP and the Learning COE to develop appropriate solutions.
Partnership
· Develop trusting and collaborative relationships with client groups to be trusted advisor
· Ensuring outstanding customer experience by delivering value-add, best in class P&C support to your customer group
· Work with P&C administrator to deliver meaningful reports (including analysis) e.g. absenteeism, turnover, promotion stats etc.
· Support your P&C BP to ensure effective and successful delivery of the P&C Purpose and Strategy
· Build relationships and work closely with the relevant Centre’s of Excellence in day to day operations and also implementation of key initiatives within the P&C Strategy.
Projects
· Working collaboratively with the P&C BP and COE teams, analyse P&C KPI data to identify initiatives that will deliver the P&C strategy to create an amazing colleague experience
· Review the holistic life cycle of colleagues to identify opportunities to enhance the experience globally and simplifying the processes while promoting our culture
· Implement specific P&C/business projects to client groups
· Ensure consistency of application of our P&C policies and procedures across functions and offices
Requirements
Technical Criteria
· 3+ years experience working in a fast paced HR team
· Experience in improving HR processes for end users
· Experience in providing HR advice to management on complex matters that drives colleagues performance or protects the business
· Third level qualification in HR or a business related discipline
· CIPD qualified is an advantage
· Good working knowledge of Irish and UK employment legislation (including GDPR)
Behavioural Competencies Required
· Working with Others; Positive can-do attitude. Ability to engage, inspire and influence others. Strong communicator, coach and team player.
· Self-Direction and Agility; Organised, driven and proactive. Ability to work on own initiative at a fast pace. Adaptable to changes.
· Customer Experience; Understands, always considers and delivers for their customer. Demonstrates a high level of trust, confidentiality and diplomacy.
· Innovation; Passion for learning and continuous improvement. Challenges status quo to ensure focus on customer/best practice.
· Decision Making; Strong solutions focus. Works to keep things simple. Makes quick considered decisions
Req ID
58985BR
Function
HR
Location
Mary St
Full Time / Part Time
Full Time
Country
Republic of Ireland
Employee Status
Permanent
Job Profile
P&C Administrator