Offers “Orange”

Expires soon Orange

TSC Voice

  • Internship
  • Project / Product management

Job description

about the role

1. Change Management

·  Request fulfilment on standard/complex changes
·  Handle planned migrations and provisioning for VoIP and ToIP services
·  Participate in Continuous Service Improvement (updates of consigne and configuration; scripting & automation)
·  Routine administration tasks such as user and service management, and other relevant activities
·  Liaising with Chef de Projet and Soutien Metier as a main point of contact/support for essential changes to Delivery Helpdesk internal system/processes and Customer Network system/processes respectively.

2. Incident Management

·  Troubleshoot and resolve incidents escalated from SAV Level 1 team
·  Restore service as per defined SLA following a service outage-type Incident
·  Escalate to Expert VDD and Soutien Metier on Incidents with the relevant investigation
·  As appropriate, gather data and lay groundwork for Root Cause Analysis

3.  Knowledgebase Consolidation

·  Maintain technical procedures and Administration documents (Knowledge base-Wiki)

4. Reporting and Communication

·  Provide Reporting on operational issues to Expert VDD / Soutien Metier and Operations Manager

about you

Minimum : Degree/Bac+2/+3 in Networking or Communication or Information Technology or any       related Engineering field

Proficient in Cisco or/and Juniper

Certification on Cisco or Juniper

Bilingual – English & French written and spoken



•             Information Technology

•             Process and Standards and ITIL

•             Incident and Change Management handling process

•             Confirmed Networking knowledge

•             Proper call handling process

•             Customer relationship management

•             Data network equipment and architectures (DSL, Fibre, MAN Ethernet, Frame Relay.)

•             Knowledge of Lan technologies and Routing Protocols is a must (Ethernet, IP, QOS, VoIP/ToIP, Wifi, RIP, EIGRP,OSPF,.)

•             Knowledge on Scripting and Programming Languages an advantage

•             At least 2 year of experience in related field



•             Sharp analytical skills

•             Sharp Troubleshooting skills

•             Innovation oriented

•             Exemplary time management, organizational and communication skills.

•             Excellent customer service skills are required.

•             Proactive, self motivated and determined attitude.

•             Professionalism.

•             Ability to work under pressure and to multi-task.

•             Tenacity and willingness to learn.

•             Ability to build good relationships with local and overseas teams.

•             Good interpersonal, team bonding and leadership skills.

•             Good IT/communications background and problem solving skills.

•             Flexibility relative to working hours

additional information


Customer Services & Operations