TOC CTS2 Engineer

Job description

about the role

To receive requests (minor change or end user assistance) or incident reports from customers.

To carry out a Level 1 intervention for either incident resolution, service provisioning or end user assistance

To intervene on complex cases or cases requiring interaction with multiple entities.

To ensure excellent customer service at all point in time.

To follow up on requests till either incident resolution or service provisioning.

To keep the customers and interfaces up to date on the evolution of the requests until complete resolution or delivery

about you

Good communication skills

Excellent customer facing skills are required

Good time management, and organisational skills

Team work, uses a team approach to solve problem when appropriate.

A determination to process tasks according to pre-defined processes is essential.

Ability to build relationships with peers and management levels and customers.

Proactive, self motivated and determined attitude.

Tenacity.                  

Flexibility in terms of working hours.

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

Results orientated, and problem solving skills.

Need a willingness to learn and expand knowledge

Troubleshooting and incident resolution

additional information

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular