Sr. Engineer -Server Management
Internship Gurgaon (Gurgaon) IT development
Job description
about the role
Ensure High availability of customers’ IT Infrastructure managed
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Understand and follow SOP’s ensuring compliance to Service Level Agreements (SLA)
Troubleshoot High Severity incidents & Provide RCA
Take initiatives in learning new Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Ensure High Availablity of GSI monitoring Tools & Service Delivery Infrastructure
Assist in MIS & Dashboards
Implement server monitoring and management tools
Document technical procedures and work instructions
Optimize and fine tune Performance of servers based on proactive monitoring reports and incidents
about you
5+ years Experience in Server Monitoring & Administration ( Windows, RHEL, Sun Solaris HP UX )
5 + years experience in Troubleshooting and Operational support experience on AUTOSYS , IIS/apache/jboss CA Siteminder (Single Sign on OpenText Teamsite , DBA
(Oracle/MS SQL)
Good Hands-On Experience in Installation,configuration & Troubleshooting of Clusteed Operating Systems
Excellent Knowledge & experience on Back-up, Restore technologies
Scripting Experience is a must
Good Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems
Designing Implementation and Administration of Operating Systems
Knowledge & Exposure on Virtualisation using VMware /Hyper-V would be an advantage
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .
Exposure to quality standards ISO 20000 & 27000
additional information
Linux L2 Resource
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular