SME Network

Job description

about the role

Key Spoc  for

·  Top & Major Incident ,
·  Problem ,
·  Change & Operation Project Management
·  Patch & ReleaseManagement
·  Capacity Management
·  Knowledge management (KEDB)
·  Design Documentation and Reporting

Getting resolution from  Third parties, Vendors and suppliers for fault

Act as technical expert on datacenter networking and security technologies

Perform analysis and diagnosis of complex networking and security problems

Deploy and support multi-vendor network & security solutions 

Deploy and support network and security monitoring & management tools

Prepare/update  HLD & LLD , process and technical documentation

Support on Sev 1 incidents to resove within SLA

Perform RCA based on OEM inputs

Provide improvement opportunities and recommendations on network and security

Perform tool evaluation and produce recommendations

Work with Global IT support groups, OEMs, vendors, partners and service providers

Provide training to operations team (L1/L2)

Learn and keep up-to-date with the latest technology products

 

Key Spoc  for Incident , Problem & Change Management

 

Resolve Customer Escalations

 

Ensure Service Delivery as per agreed SOW / SLA

 

Assist Manager in  monthly Dashboards / Service Level parameters

 

Mentor & Hand hold L1 Teams  and enhance their performance

 

Act as a key SPOC for L2 & L3 Incidents

 

Take initiatives in learning & evaluating  new  Network Technology & Tools

 

Prepare RCA for Sev1 incidents

 

Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices

 

Co-ordination with customer performing for any changement.

 

Process / procedure /documentation Preparation for existing and upcoming customer.

 

MIS customer report preparations and ensuring Audit compliance

 

 

 

about you

CCNA CCNP  Datacenter  

 Cisco WLC/ Nexus / F5 technical certifications

VMware / Windows / Linux certification – would be an advantage

ITIL certification – would be an advantage

Experience in Router & Switches,WLC, AP, F5 and syslogs monitoring & analysis.

 

Certification:-  CCNA , CCNP or equiv along with   Good communication skills.

 

 

additional information

7-8 years of related experience in routing & switching, datacenter networking

Implementation and operational experience with enterprise class routers, switches and firewalls

Experience with load balancers, internet gateways

In depth Understanding and hand on experience  of Routing (BGP,OSPF,EIGRP) & IP Protocols and switching technology like STP,Ether/Port channel,Redudancy protocol(HSRP,VRRP,GLBP)

Experience of datacenter consolidation, transformation and migration projects

Knowledge and experience on cloud computing infrastructure and orchestration

Knowledge of Software Defined Networks and Network Function Virtualization technologies

BE/Diploma/Degree in business, or science (or other relevant area).

 

ITIL foundation certification would be an advantage

 

 

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular